Compliance Officer Contact Details
| Details of Designation | Contact Person Name | Address | Contact No. | Email-ID | Working Hours |
|---|---|---|---|---|---|
| Customer Care | Kamalanathan K | Keerthi chalet, F201, Coconut Groove layout Horamavu, Bengaluru 560043 | +91 9886485089 | mymarketstrategies@gmail.com | 10 am to 6 pm |
| Head of Customer Care | Same as above | Same as above | Same as above | Same as above | Same as above |
| Compliance Officer | Same as above | Same as above | Same as above | Same as above | Same as above |
| CEO | Same as above | Same as above | Same as above | Same as above | Same as above |
| Principal Officer | Same as above | Same as above | Same as above | Same as above | Same as above |
Grievance Resolution Process
We aim to resolve all grievances within 21 working days from the date of receipt. If your grievance is not resolved within this timeframe, you can escalate it to SEBI’s SCORES Platform (SEBI Complaints Redress System).
SCORES Portal
Portal: https://scores.sebi.gov.in/
Mandatory details for filing complaints on SCORES:
- Name
- PAN
- Address
- Mobile Number
- E-mail ID
Benefits:
- Effective Communication
- Speedy redressal of the grievances
Further Steps
After exhausting all available options for resolution of the grievance, if the client is still not satisfied with the outcome, they can initiate dispute resolution through the investor login at ODR Portal.
ODR Portal: https://smartodr.in/login
Steps for Accessing ODR Portal
- Register on SMART ODR Portal
- File a New Dispute
- Select Intermediary
- Select Category
- Enter Dispute Details
- Track Resolution Progress