Grievance Resolution Process

Level 1:

Please contact Customer care/Compliance Officer with details provided below in email/phone number. We aim to resolve all grievances within 7 working days from the date of receipt.

Details of Designation	Contact Person Name	Address	Contact No.	Email-ID	Working Hours
Customer Care	Kamalanathan K	Keerthi chalet, F201, Coconut Groove layout Horamavu, Bengaluru 560043	+91 9886485089	mymarketstrategies@gmail.com	10 am to 6 pm
Head of Customer Care	Same as above	Same as above	Same as above	Same as above	Same as above
Compliance Officer	Same as above	Same as above	Same as above	Same as above	Same as above
CEO	Same as above	Same as above	Same as above	Same as above	Same as above
Principal Officer	Same as above	Same as above	Same as above	Same as above	Same as above

Level 2:

If your grievance is not resolved within 7 working days from your date of complain, you can escalate it to SEBI’s SCORES Platform (SEBI Complaints Redress System).

SCORES Portal

Portal: https://scores.sebi.gov.in/

Mandatory details for filing complaints on SCORES:

Name
PAN
Address
Mobile Number
E-mail ID

Benefits:

Effective Communication
Speedy redressal of the grievances

Level 3:

After exhausting all available options for resolution of the grievance, if the client is still not satisfied with the outcome, they can initiate dispute resolution through the investor login at ODR Portal.

ODR Portal: https://smartodr.in/login

Steps for Accessing ODR Portal

Register on SMART ODR Portal
File a New Dispute
Select Intermediary
Select Category
Enter Dispute Details
Track Resolution Progress